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CASE STUDY

How Ingram Micro Builds, Sustains and Benefits from a Strong Employer Brand

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It Starts with a Clear People Strategy.

Ingram Micro is the world’s largest wholesale technology distributor and a global leader in IT supply-chain, mobile device lifecycle services, and logistics solutions. They deliver world-class services to their clients by ensuring “the right people, in the right place, at the right time, doing the right thing, the right way, supporting One Ingram Micro.” To unlock talent and the full potential of their employees and to influence a culture of workplace excellence, Ingram Micro launched the IM Engaged Campaign which focuses on 6 key aspects of engagement namely: corporate citizenship, rewards and recognition, career growth and development, health and wellness, diversity and inclusion and organizational governance. The campaign was well-aligned to Ingram Micro’s mission, vision, core values, and corporate strategies. The objective was to inspire and encourage their people to be the best that they can be at Ingram Micro.

The Ambition is to be an Employer of Choice by 2020 – a Goal Realized with Great Place to Work-Certification™.

Sam White, HR Director for Ingram Micro Philippines, shared that their vision was to launch the critical programs that increase their sustainable engagement through IM Engaged and become an employer of choice by 2020.

In late 2019, Ingram Micro partnered with Great Place to Work® bringing them a step closer to realize their corporate aspiration. They were delighted to receive Great Place to Work-Certification™ in January 2020, with 8 in every 10 Ingram Micro employees saying it is a great place to work!

This major milestone happened at the onset of the Covid-19 pandemic that required companies to shift their operations virtually. Ingram Micro leveraged on their Certification by launching their next campaign, Step into Greatness, this time to attract top talent, boost employee pride and support programs to keep their employees connected in the new virtual space. They wanted to make employees feel ‘greatness’ in every aspect of their employee life cycle.

In May 2020, Ingram Micro was hailed as one of the companies that made it to the inaugural Philippines Best Workplaces 2020 List, receiving the gold standard of employer recognition.

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An Unceasing Journey and Commitment to Deliver Greatness.

The Great Place to Work® Trust Index™ Survey gave Ingram Micro’s leadership team insights on their employee experience and how to continue to create an even better workplace. They strengthened their commitment to their employees and supported them through the crisis by providing necessary resources to adjust to the new ways of working, increasing flexibility in work arrangements, ensuring financial support, offering more health and wellness programs, and opening more communication channels to encourage everyone’s involvement in strategic decisions and to virtually gather for fun moments as well.

Being intentional in connecting with employees, having a healthy variety of people practices that support the strategy and being able to quickly adapt and respond to changing times and needs. Ultimately, it is about doing what is best for their people.

Talent Attraction, Retention and Engagement are Benefits of Certification.

All the efforts yielded considerable improvements in all aspects of employee experience as evident on Ingram Micro’s most recent employee survey results. Their overall Great Place to Work® results show an increase of 11 percentage points from their 2019 survey, now with 9 in every 10 Ingram Micro employees saying, “Taking everything into account, Ingram Micro is a great place to work!”

They also observed 40% increase in applicants and attracted more higher level of talents that are specialized and from niche roles. All the applicants referred to Ingram Micro being a Great Place to Work-Certified™ as their key consideration for wanting to be a part of the organization.

Likewise, their employees express their desire to work at Ingram Micro for a long time with 90% annualized retention rate that is 5% higher than in Q2 2020 and 9% compared to 2019.

These are all a testament to the realized vision and commitment in enabling employees to be the best that they can be at Ingram Micro. In March, Ingram Micro was named one of the Philippines Best Workplaces 2021, receiving the gold standard of employer recognition for two consecutive years. True to their latest employer branding campaign, at Ingram Micro ‘Greatness Continues’.

Ingram Micro

INDUSTRY

Technology and Supply Chain

HQ LOCATION

Taguig City

EMPLOYEES

2,450

WEBSITE
ABOUT

Ingram Micro Inc. is the world’s largest wholesale technology distributor and a global leader in IT supply-chain, mobile device lifecycle services, and logistics solutions.

BY THE NUMBERS

85%

Say this is a great place to work

94%

This is a physically safe place to work.

94%

People here are treated fairly regardless of their sexual orientation.

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Getting Certified puts you in the running to be one of the Philippines Best Workplaces™.

With one application, you are eligible for multiple recognitions!

ABOUT OUR METHOLOGY​

To be eligible for the World’s Best Workplaces list, a company must apply and be named to a minimum of 5 national Best Workplaces lists within our current 58 countries, have 5,000 employees or more worldwide, and at least 40% of the company’s workforce (or 5,000 employees) must be based outside of the home country. Extra points are given based on the number of countries where a company surveys employees with the Great Place to Work Trust Index©, and the percentage of a company’s workforce represented by all Great Place to Work surveys globally. Candidates for the 2017 Worlds Best Workplaces list will have appeared on national workplaces lists published in September 2016 through August 2017.

ABOUT OUR METHOLOGY​