Smartsourcing

"To be Great Place to Work-Certified™️ is a direct result of everyone's contribution to our community. Remember, as a community, “We Change Lives”.  It could be as simple as greeting someone with a smile, checking in on each other and asking, “how are you,” and asking a genuine follow-up question. It might seem small, but when you have a whole community pulling together in this way, then it becomes immensely powerful. Great Place to Work-Certified™️ is only given to those companies globally who can facilitate the best HR practices, and who can demonstrate the highest levels of employee engagement and workplace culture. I am so proud of everyone who has made Smartsourcing what it is today. This certification would also not be possible without our incredible customers, customers that care for us like we do for them. While it's nice to be recognised now, we will continue to do more, be better and enrich more people's lives. Big thanks to the GPTW team. We love what GPTW represents, and our industry needs this. We look forward to starting more meaningful conversations with you about human values first. Being certified now gives us a seat at the table and has helped us to find our voice."

"Smartsourcing’s success is not determined by any individual, department, or team but by the community in which we create. We are a values-driven organization, and our values of high performance, accountability, learning & growth, respect, and wellbeing are our identity, shaping our character and behaviors as we continuously fulfill our purpose which is ‘To Change Lives’. Our policies serve as guidelines on how we respond to situations. The policies are underpinned by a humanistic management approach where we cultivate discernment and understanding to make decisions based on the greater good. We are a community that really cares for each other, and we continuously shape policy on this guiding principle. We help our people on their journey to evolve. We support and encourage each other to become better members of society.  Happiness at work is a priority for us. We are always focused on delivering a blow-your-mind service to our clients and we are equally determined to facilitate activities for our people that impact their lives too. Our people drive our initiatives for engagement, and we always listen to what they have to say and use these as references for our programs and events.    Finally, the Kaizen approach of continuous improvement governs all that we do and underpins all other objectives.  We all seek to actively engage in making ourselves better.  We stand by our talented people whose lives we seek to change and improve with opportunities brought about by their ingenuity, inspiration, and hunger for knowledge. We respect and make use of enabling technologies that allow us to meet and exceed our customers' expectations for productivity and efficiency.  We are not intimidated by data or metrics. We choose to manage our business with knowledge and information, not personalities and politics. Every month we complete an ENPS survey about how we feel about Smartsourcing. All comments are published with anonymity for all to see. With transparency, we create trust, with results we create a reputation."

""You will never be someone without a degree". That's what was the belief was wired into me ever since I was a kid.  I didn’t have a bachelor’s degree when I started working so when I joined the industry, I thought I was a nobody. My goal was to earn enough to support my family while still being able to meet my own basic needs. Work 9 - 5, get paid, go home, and then do it all over again.  Then something changed in me, and I became more motivated and immersed in Smartsourcing. I got to know the people and the culture better. I was inspired. I found myself wanting to grow as a person, hungry for more skills and knowledge. I wanted that degree. I wanted to travel and share it with the people I love. I wanted that coveted work-life balance. I wanted us, Filipinos, to be more recognized for the awesome job that we do. I wanted to share my knowledge. I wanted to be a leader and have a bigger impact on other people's lives. It wasn’t just ME anymore, I realized I had the opportunity to be part of something bigger. Smartsourcing put a lot of doors in front of me and all I had to do was push. When the door opened, I was surprised by what I saw. I began to realize that I was capable of more when I took the opportunity. But then, I started to question my worth. I started listening to my negative self-talk again like that I didn't deserve this success when I don't even have a degree.   Right at this time another door opened. Smartsourcing offered a scholarship program for me to complete a degree in accordance with my role. This achievement boosted my confidence. I now believe that I am capable of so much more and I now know my worth. Importantly, it helped me be better for my family, my team, and our customers. That’s what Smartsourcing has done for me, it is what it does, and keeps doing. Smartsourcing changes your life for the better and helps you to be a better person."